Shipping and Handling

Ground Shipping (unless otherwise specified) is included in all prices

OUR GUARANTEE

Your complete satisfaction is guaranteed. Every gift arrangement we ship is warranted to have the look and value represented on our site. If you or your gift recipient is not completely satisfied with the quality of the delivered product or if it was damaged in transit, it will be replaced. In some cases, we will offer a partial credit or full refund. If a full refund is demanded, we may, at our discretion, ask that the item be returned.

Payment

We accept the following credit cards: Visa, MasterCard, American Express and PayPal. Your credit card/PayPal account will be charged at the point of purchase online.

Late-Delivery

A limited guarantee is implied for all 2-day and overnight shipments. If the parcel carrier fails to deliver your package on the requested day, your shipping charges will be refunded. Our refund policy does not cover:

• Acts of God (includes weather)


• An act of war


• Ground shipments (arrival dates are estimated)


• High seasonal shipping volume (such as Christmas)

Substitutions

We offer a wide variety of fresh and seasonal products. At times, Mother Nature can be
unpredictable. If due to crop failure or poor weather conditions a particular flower, plant, or color choice is not available, we reserve the right to substitute with another fresh selection of equal or greater value. At times, certain gift basket components may become unavailable or discontinued. As with fresh products, we reserve the right to make substitutions with items of equal or greater value.

Shipping

Our carriers are UPS, FedEx, USPS, Airborne or DSL. At check-out, only UPS is shown, offering three shipping options. We will select the best carrier for you, you just specify how fast you want your gift to arrive.

• Ground Shipping: Allow 3-8 full business days (does not include the day order is placed or shipped). The price for ground shipping is included (unless otherwise specified - we then ship overnight or within 2 days. This mostly applies to flowers and food items).


• 2-Day Shipping: Allow 2 full business days (does not include the day order is placed or shipped).


• Next Business Day (Overnight): Allow 1 full business day (does not include the day order is placed or shipped).


• Flowers: We always ship flowers overnight via FedEx. We do not ship on Saturdays and Sundays. Friday shipments for Saturday arrival have an extra delivery charge of $12.95. Shipping expenses for shipments from Monday through Thursday are included in our prices (arrival is one day later). We do not ship on the weekend or on Fridays (unless you upgrade to Saturday delivery) because we do not want your flowers sitting in a warehouse over the weekend.
  

Currently, gift baskets are the only items that can be shipped UPS Ground or Express. Arrival dates for ground shipping are estimated and depending upon the destination will vary between 2-5 business days. Weekends and Holidays are not counted when determining the number of days in transit. Our order entry system is programmed to calculate the approximate arrival date for ground shipments. If a specific arrival date is required, we suggest either overnight or 2-day. All other gift selections are shipped Second Day or Over-night. All orders are shipped on the next business day. For example, if you place an order after 12 noon on Friday, that order would not ship until the following Monday.

We are unable to ship to the following destinations:

• P.O. Box (a physical address is required)


• APO / FPO (military addresses)


• Alaska & Hawaii


• Internationally

Also, state agricultural restrictions in Arizona and California prevent shipping certain plant material. Our order entry system will identify the restricted items.

Late-Delivery

A limited guarantee is implied for all 2-day and overnight shipments. If the parcel carrier fails to deliver your package on the requested day, your shipping charges will be refunded. Our refund policy does not cover:

• Acts of God (includes weather)


• An act of war


• Ground shipments (arrival dates are estimated)


• High seasonal shipping volume (such as Christmas)

Returns

All products are covered by our guarantee and will be replaced or refunded if they arrive damaged. We reserve the right to have the gift inspected by the carrier. Due to the perishable nature of our gift selections, please do not return the item. If the gift you received does not meet your expectations, please report it within three (3) business days of receipt for a replacement or a complete refund.

Claims for credit, due to incorrect address information will not be honored. Furthermore, customers will incur any additional fees charged by the carrier for address corrections. A complete shipping address includes:

• Recipient’s first and last name


• Company address (if applicable)


• Street name and number


• Floor- Suite – or Apartment number


• Accurate zip code


• Recipient’s telephone number

Wine Sales

All wine and other alcoholic beverage products listed on the Retail Partner website are sold and delivered from AKA. All terms and conditions of sale established by AKA from time-to-time are binding on the Consumer. The terms and conditions can be located at: http://www.wine.com/cs/tos.asp.

The Sale of Alcoholic Beverages

Gift Baskets by Conny does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Gift Baskets by Conny makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from Gift Baskets by Conny is over the age of 21. You also agree that any alcohol purchased from Gift Baskets by Conny is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21 Gift Baskets by Conny will prosecute you fully to the extent allowable by law. In the State of Connecticut Chatham Fine Wines and Liquor provides alcoholic beverages. In the State of Michigan Lo Spuntino, Inc., provides alcoholic beverages.

Parental Control Protections

As required by the Communications Decency Act of 1996, Gift Baskets by Conny hereby notifies you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to Content that may be harmful to minors. Among the many companies that provide Internet blocking and screening software are CyberPatrol, NetNanny, SurfWatch, and GuardOne. Gift Marketing Alliance does not sponsor or endorse any of these companies or their services.

Protection of Content Provided by Gift Baskets by Conny and Its Licensors

All text, graphics, logos, icons, images, audio clips and software on the Gift Baskets by Conny Site ("Site Content") are copyrighted materials owned by or licensed to Gift Baskets by Conny. The Site Content may contain trademarks, service marks and trade names which are owned by Gift Baskets by Conny and its affiliates, and may also contain brand and product names which are trademarks, service marks or trade names which are owned by certain third parties. Any Events described in the Site Content may be subject to other intellectual property rights, the exercise of which rights are expressly reserved by Gift Baskets by Conny, its affiliates, or third parties. "Gift Baskets by Conny" is a trademark of Gift Baskets by Conny. Unless authorized in writing by an officer of Gift Baskets by Conny, Gift Baskets by Conny 's trademarks may not be used in connection with any product or service that is not Gift Baskets by Conny's , in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Gift Baskets by Conny. You may not sell, reproduce, distribute, copy, duplicate, resell, modify, display, publicly perform, prepare derivative works based on, frame, mirror, repost, exploit for any commercial purpose, or otherwise use any of the Site Content in any way for any public or commercial purpose without prior written consent of Gift Baskets by Conny or the rights holder. You may not use the Site Content on any other web site or in a networked computer environment for any purpose. If you violate any of these terms, your permission to use the Site Content will automatically terminate, you must immediately destroy any copies you have made of the Site Content, and we may end your authorization to use the Gift Baskets by Conny Site. Nothing contained in the Gift Baskets by Conny Site shall be construed as conferring any license or right under any copyright, trade secret, patent, trademark or other intellectual property rights ("IP Rights") of Gift Baskets by Conny, its affiliates, or any third party, and, except as provided in these Terms of Service, the exercise of all such IP Rights in the services, products, processes or technologies described in the Site Content are expressly reserved to Gift Baskets by Conny, its affiliates, and/or any third party, as applicable.

More Questions? Please free to contact us at CustomerService@GiftBasketsByConny.com.